Terms of Service

1.1.

Workabout Office Solutions Limited (company number 14779506) (WorkAbout, we, us or our) is a company registered in England and Wales and our registered office is at 2 Burgon Street, London, United Kingdom, EC4V 5DR. Our VAT number is 439 2828 65. We operate the website https://www.workabout.com (our site).

1.2.

To contact us, email us at info@workabout.com. How to give us formal notice of any matter under these Terms is set out in clause 15.2.

1.3.

Our site, platform, applications and offerings (collectively, the WorkAbout Platform) provide certain services that enable property owners (Space Providers) to offer properties and workspaces to businesses (Employers) and their employees (Employees) to book and use as workspaces on an on-demand and short-term basis in exchange for certain fees to be paid by the Employers to the Space Providers via the WorkAbout Platform (our Services). In consideration for our Services, the Space Providers and the Employers agree to pay to us certain fees and commission for each booking.

1.4.

When a Space Provider offers a property, office or workspace (or an individual desk or room within an office or workspace) (Workspace(s)) for booking on the WorkAbout Platform, such offers for booking the Workspaces (including the descriptions of any Workspaces provided by the Space Provider) shall be referred to in these Terms as a Listing(s).

1.5.

The Space Providers, Employers and Employees are collectively referred to in these Terms as the Users.

2.1.

These Terms of Service (Terms) are a binding legal agreement between you and WorkAbout that govern your right to use the WorkAbout Platform and access our Services. We will provide you with the Services in accordance with these Terms.

2.2.

These Terms apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.3.

Whenever you access, or make a booking via, the WorkAbout Platform, either as an Employer, Employee or Space Provider, you agree to (and shall comply with) these Terms. If you do not agree to these Terms, you must immediately cease using the WorkAbout Platform and our Services.

2.4.

When Users make or accept a booking via the WorkAbout Platform, they are entering into a contract directly with each other. WorkAbout is not and does not become a party to any contractual relationship between Users.

2.5.

WorkAbout is not acting as an agent for any Users except where WorkAbout prepares invoices (inclusive of VAT where applicable) as agent for any Space Provider and collects payment from any Employers for any Space Provider as its agent, as provided in clauses 6.12 to 6.20 below.

2.6.

When you make a booking via the WorkAbout Platform, either as an Employer, Employee or Space Provider, all of the parties to the booking (consisting of the Employer, Employee and Space Provider for that booking) will enter into a direct contract which shall be subject to these Terms (the Contract).

2.7.

WorkAbout is not a party to the Contracts that are entered into directly between the Users pursuant to each booking.

2.8.

As the provider of the WorkAbout Platform, we do not own, control, offer or manage, and are not responsible in any way for, any properties, offices or workspaces.

2.9.

As a User of our Services, you must comply with all of the terms and conditions set out in these Terms. However, there are specific terms that will apply to you depending on whether you are an Employer, Employee or Space Provider, which we recommend you read in full:

2.10.

We maintain other terms and policies that supplement these Terms (including for the use of our site) which you must also comply with and are available at the following links:

2.11.

Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures (including those terms and policies set out in clause 2.10 above), these Terms constitute the entire agreement between WorkAbout and you pertaining to your access to or use of the WorkAbout Platform and our Services, and supersede any and all prior oral or written understandings or agreements between WorkAbout and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and WorkAbout. If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck out and will not affect the validity and enforceability of the remaining provisions.

2.12.

These Terms are made only in the English language.

2.13.

You should print off a copy of these Terms for future reference.

3.1.

You must register an account to access and use many features of the WorkAbout Platform and must comply at all times with the Terms that apply to you as either an Employer, Employee or Space Provider (as set out below).

3.2.

Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else.

3.3.

You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify WorkAbout if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised.

3.4.

You are responsible and liable for activities conducted through your WorkAbout account, unless such activities are as a result of fraud and not contributed to by your negligence (such as failing to report the unauthorized use or loss of your credentials).

3.5.

We may, but have no obligation to, as a condition to opening or maintaining your account:

3.6.

You may be asked from time to time to provide us with certain identification, financial and other information and/or to complete certain compliance and verification checks as is necessary in order for us to comply with our obligations under all applicable laws and regulations in relation to the provision of the Services, including without limitation any applicable ‘know your customer’ and/or anti-money laundering requirements. If you are requested to provide any such information or to complete any such checks, you will not be able to use our Services until any such requests and/or checks have been completed. We reserve the right at all times to suspend or restrict your access to the WorkAbout Platform and our Services if you fail to comply with any such requirements.

4.1.

We do not and cannot control the conduct, actions or omissions of Space Providers, Employers or Employees and are not responsible or in any way liable for, and do not in any way guarantee:

4.2.

You acknowledge that WorkAbout has no general obligation to monitor the use of the WorkAbout Platform and verify information or content provided or uploaded by Users. WorkAbout has the right (but not the obligation) to review, disable access to, remove or edit content to:

4.3.

Where we remove or disable content, we will notify a User and provide the reasons for such a measure, unless such notification would:

4.4.

You may appeal any such decision made by WorkAbout by contacting us in accordance with clause 15.2. Users agree to cooperate with and assist WorkAbout in good faith and to provide WorkAbout with such information and take such actions as may be reasonably requested by WorkAbout with respect to any investigation undertaken by WorkAbout regarding the use or abuse of the

5.1.

If you are using our Services as an Employer or Employee, the terms of this clause 5 will apply to you.

5.2.

In order to use our Services, the Employer must set up:

5.3.

The Employer will be able to use its account to pay its Deposit (as defined below), to use the Employer Budget (as defined below) to book Workspaces for its Employees, to monitor the status and usage of the Employer Budget via the account dashboard and to top up the Employer Budget at the end of each month.

5.4.

The Employees will be able to use their Employee accounts to view their account dashboard (which will show the remaining balance of the Employer Budget that has been allocated to them for each month) and to book Workspaces for their use each month using the Employer Budget provided by the Employer.

5.5.

If you are an Employee, your account will be registered by your Employer and any updates to your account details that you are not able to process yourself via your account will need to be made by your Employer.

5.11.

The Employer may choose to increase or decrease the set level for their Employer Budget at any time via their account by following the instructions on the WorkAbout Platform.

5.14.

If the Employer adjusts their Employer Budget under clause 5.11 any subsequent direct debits shall be increased or decreased to reflect the new Deposit level for the adjusted Employer Budget¹ .

5.15.

The Space Providers will determine the price that will apply for booking their Workspaces at their discretion (which will be displayed in the Listings for each Workspace). Where applicable, the price so determined will attract (and will be inclusive of) VAT. The Space Providers shall have discretion to change or amend the price for each Workspace at their discretion, except that the Space Provider may not change the price for any confirmed bookings. The price for a Workspace that was on display in the Listings at the time of the booking, as confirmed in the Booking Confirmation that is sent to the Employee or Employer in accordance with clause 5.29, shall be the only price that is payable for that booking and shall not be affected by any subsequent change in price for the Workspace that is made by the Space Providers.

5.16.

It is always possible that, despite our reasonable efforts, some of the Listings on the WorkAbout Platform may be incorrectly priced. Where the correct price for the Listing is less than the price stated on the WorkAbout Platform, we will charge the lower amount. If the correct price for the Listing is higher than the price stated on our site, we will contact the Employer or the applicable Employee for that booking as soon as possible to inform them of this error and we will give the Employer and/or the applicable Employee the option of continuing to book the Workspace at the correct price or cancelling your booking. We will not process the booking until we have the instructions of the Employer or the applicable Employee. If we are unable to contact the Employer or the Employee using the contact details registered to their accounts, we will treat the booking as cancelled and notify the Employer or the applicable Employee in writing. However, if we mistakenly accept and process a booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by the Employer or the Employee as a mispricing, we may cancel the booking and refund the Employer the Employer Budget that has been paid.

5.17.

WorkAbout may charge commission (and any applicable taxes) for the use of the WorkAbout Platform, which shall be incorporated into the price of the Listing and paid as a commission by the Space Providers to us for each booking in accordance with clauses 6.12 to 6.20 below. The Commission (as defined in clause 6.14 below) will be included in the overall price for booking a Workspace that is shown in each Listing. As consideration for the use of our Services, the Employer agrees to pay the Commission to WorkAbout as a part of the overall price for booking a Workspace.

5.21.

The Employer shall pay all amounts due to us as agents for the Space Providers in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

5.31.

All Users for a booking will receive automated email reminders for the booking at 5pm on the day before the booking.

5.32.

If we are unable to accept a booking for any reason (including if the Space Provider is no longer able to provide the Workspace on those dates), we will inform the Employer and the applicable Employee and we will not process the booking. If the cost for that booking had already been deducted from the Employer Budget in the Employer’s and Employee’s accounts, that deducted amount will be re-credited into the Employer Budget in the Employer’s and Employee’s accounts.

5.38.

WorkAbout may terminate the Employee and Employer’s account immediately if an Employee breaches clauses 5.35, 5.36 or 5.37.

5.42.

Upon termination of the Employer’s account, the Employer shall be entitled to receive a refund of the remaining Deposit that is still showing as available in the Employer’s account, subject to us first confirming that all existing and completed bookings and any applicable fees have been paid in full. Any such refund will be paid to the Employer’s bank account (as may be notified from the Employer to us) within 30 days of the effective date of termination of the Employer’s account.

5.45

We recommend that the Employer obtains appropriate insurance for the use of any Workspace by any of its Employees, to ensure that the Employer and the Employees are adequately insured in the event of any accidents and material damage resulting from the use of the Workspace by any Employees.

6.1.

If you are using our Services as a Space Provider, the terms of this clause 6 will apply to you.

6.2.

Your relationship with WorkAbout is that of an independent individual or entity and not an employee, agent, joint venturer or partner of WorkAbout, except that WorkAbout may charge you fees and commission and act as a billing and payment collection agent as described in clauses 6.12 to 6.20 below. WorkAbout does not direct or control your use of our Services and you understand that you have complete discretion whether and when to use our Services to offer Workspaces and at what price and on what terms to offer them.

6.3.

In order to use our Services, you must set up a Space Provider account via the WorkAbout Platform, which you can then use to advertise and publish your Workspaces for booking by Employers and Employees via the WorkAbout Platform.

6.4.

In order to list a Workspace on the WorkAbout Platform, you must follow the on-screen instructions on the WorkAbout Platform. You are solely responsible and liable for ensuring, and hereby warrant, that the Workspace is compliant with all applicable health and safety standards, fit for purpose and compliant with all applicable laws and regulations.

6.6.

All Workspaces must include, as a minimum, all office equipment and facilities as are reasonably necessary (and in compliance with all health and safety requirements) to enable a User to use the Workspace for their ordinary business purposes and as otherwise advertised in the Listing, including without limitation containing appropriate furniture, electricity, lighting, toilets and internet connections, which must be included in the price advertised in the Listing and cannot be charged for separately. The Workspace must have an internet connection with at least the minimum signal strength reasonably necessary to facilitate the use of the Workspace in the ordinary course of business, including without limitation for conducting video and conference calls and sending and receiving emails.

All Workspaces must include, as a minimum, all office equipment and facilities as are reasonably necessary (and in compliance with all health and safety requirements) to enable a User to use the Workspace for their ordinary business purposes and as otherwise advertised in the Listing, including without limitation containing appropriate furniture, electricity, lighting, toilets and internet connections, which must be included in the price advertised in the Listing and cannot be charged for separately. The Workspace must have an internet connection with at least the minimum signal strength reasonably necessary to facilitate the use of the Workspace in the ordinary course of business, including without limitation for conducting video and conference calls and sending and receiving emails.

6.9.

All Users for a booking will receive automated email reminders for the booking at 5pm on the day before the booking.

6.10.

You must provide the Employee and Employer with access to the Workspace for, at a minimum, the period and on the terms confirmed in the Booking Confirmation and Listing. You must provide the Employee and Employer with all reasonable assistance for accessing and use of the Workspace, including providing the Employee and Employer with appropriate contact details for the Employee and Employer to use in case of urgent need or emergency in relation to the Workspace.

6.11.

You may cancel any Workspace bookings at any time in accordance with our Cancellation Policy. By agreeing to these Terms, you also agree to the terms of the Cancellation Policy which are incorporated into these Terms. You acknowledge and agree that you may be liable to pay to us certain cancellation charges for late cancellations as set out in the Cancellation Policy.

6.20.

We will send you an email confirmation once the monthly payment has been made by us to your account, along with a fully itemised statement for each month detailing which bookings the monthly payment relates to.

6.22.

If you terminate your account in accordance with clause 6.21, you must complete all confirmed bookings that are due to take place during the one-month notice period. All bookings that are due to take place after the one-month notice period shall be automatically cancelled. If you do not or are unable to complete any confirmed bookings during the one-month notice period, you will be required to cancel those bookings and pay a refund and any applicable cancellation charges for those bookings in accordance with our Cancellation Policy.

6.25.

You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Workspaces. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any and all fees and charges in your Listing description and may not collect any additional fees or charges outside the WorkAbout Platform except those expressly authorized by us. You must not encourage Employees or Employers to create third-party accounts, provide their contact information, or take other actions outside the WorkAbout Platform in breach of these Terms and our other terms and policies listed in clause 2.9.

6.26.

You are responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to your Listing or Workspace. For example, some landlords and leases restrict or prohibit subletting, short-term rentals and/or longer-term rentals. Some cities have zoning or other laws that restrict the short-term rental of properties. Some jurisdictions require Space Providers to register, get a permit, or obtain a license before providing certain services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale or operating a vehicle). In some places, the services you want to offer may be prohibited altogether. Check your local rules to learn what rules apply to your Workspaces. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using the personal data of Employees and Employers and others in compliance with applicable privacy laws and these Terms (including our Privacy Policy). If you have questions about how local laws, regulations or rules apply you should always seek legal advice. We recommend that you obtain appropriate insurance for your Workspace and use of our Services and suggest you carefully review all applicable policy terms and conditions (including coverage details and exclusions).

8.2.

You may use the WorkAbout Platform from an address outside the UK, but any booking or Listing must be in relation to a Workspace that is located in the UK.

9.2.

If you wish to report another User to us, you can do so by completing the reporting form available at: Reporting Form. We will assess and investigate any reports, along with any accompanying evidence, without delay and on a case-by-case basis according to the severity of the reported issue. Following our investigation, if we determine (at our sole discretion) that a reported User has breached any of these Terms, we shall be entitled to take any action or remedy as set out in clause 13.3 as we deem to be necessary to resolve the issue, which includes without limitation our right to terminate or suspend the reported User’s account and access to the WorkAbout Platform.

10.7.

Each User undertakes that it will not decompile, disassemble or otherwise reverse engineer the WorkAbout Platform, and the User may not engage in any other activity to obtain underlying information that is not visible to the User in connection with the normal use of the WorkAbout Platform or create derivative works based on the WorkAbout Platform or any part thereof. Each User agrees not to transmit the WorkAbout Platform and/or not to display the source or object code on any computer screen, and/or not to make any hard copy or soft copy memory dumps of the WorkAbout Platform’s source or object code.

11.2.

We will process your personal information in accordance with our Privacy Policy, the terms of which are incorporated into these Terms. Our Privacy Policy sets out the categories of personal data and other data we collect, how we use, process, disclose and retain it, and how you can access it and exercise your data rights.

12.6.

This clause 12 will survive termination of your agreement to these Terms.

13.1.

The agreement between you and WorkAbout reflected by these Terms remains in effect until either you or we terminate the agreement in accordance with these Terms.

In case of non-material breaches or where otherwise appropriate, you will be given notice of any intended measure by WorkAbout and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Users or third parties, or (iii) contravene applicable laws.

13.4.

WorkAbout may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in clause 13.3.

13.5.

See clauses 5.39 to 5.42 (Employers and Employees) and 6.21 (Space Providers) above for the specific rights and consequences of termination that will apply if you terminate your account. When your account and your agreement to these Terms has been terminated, or if your access to or use of the WorkAbout Platform has been limited or suspended, you may not register a new account or access or use the WorkAbout Platform through an account of another User, and you are not entitled to a restoration of your account or any of your User Content.

13.6.

If WorkAbout takes any of the measures described in this clause 13 you may appeal such a decision by contacting us in accordance with clause 15.2.

13.7.

Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

15.2.

Any notices that you need to send to us can be provided by sending us an email at info@workabout.com.

16.4.

WorkAbout may, temporarily and under consideration of the Users’ legitimate interests (e.g. by providing prior notice), restrict the availability of the WorkAbout Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the WorkAbout Platform.

17.2.

If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

17.3.

If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

17.4.

These Terms are governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with these Terms to the exclusive jurisdiction of the English courts.